Resolving conflict in a positive manner is a skill that can be developed and practiced. Being heard can be one of the most important goals of someone engaged in conflict. Knowing how to listen and deploy appropriate communication tactics is determinative of whether a conflict will have a positive or negative resolution. This course will equip you to surface issues within your professional or personal environments and successfully navigate challenging conversations with direct reports, peers, or supervisors where emotions run high and positive outcomes are critical.
